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Mar 28 2018

bohlender closed T2987: magnifier symbol does not start keyword search as Resolved.
Mar 28 2018, 4:38 PM · UX Seminar WS17
bohlender closed T2801: multiple selection via shift does not work on check box as Resolved.
Mar 28 2018, 4:37 PM · UX Seminar WS17
bohlender closed T3109: [mobile] Closing Emailmenu as Resolved.
Mar 28 2018, 4:36 PM · UX Seminar WS17
bohlender closed T2819: Adding To+, Cc+, Bcc+ via contact list is not obvious as Resolved.
Mar 28 2018, 4:36 PM · UX Seminar WS17
bohlender closed T2708: ''Select'' and "Options" button only available in "Mail" area, not in "Contacts" as Resolved.
Mar 28 2018, 4:34 PM · UX Seminar WS17
bohlender closed T2813: Confusing addition of fields when creating and/or editing a contact as Resolved.
Mar 28 2018, 4:34 PM · UX Seminar WS17
bohlender closed T3249: "Add field"-buttons difficult to see/find when creating and/or editing a contact as Resolved.
Mar 28 2018, 4:33 PM · UX Seminar WS17
bohlender closed T3125: [mobile] Feature request: list options displayed partially cut-off as Resolved.
Mar 28 2018, 4:20 PM · UX Seminar WS17
bohlender closed T3129: [mobile] poor contrast of Logout Button as Resolved.
Mar 28 2018, 4:14 PM · UX Seminar WS17
bohlender closed T3095: [mobile] (bug) program switches from 'folder' interface to' inbox' interface automatically as Resolved.
Mar 28 2018, 4:12 PM · UX Seminar WS17
bohlender closed T3299: [mobile] Opened email: text stands out at right edge (iOS only) as Resolved.
Mar 28 2018, 4:12 PM · UX Seminar WS17
bohlender closed T3295: not clear if response was saved as Resolved.
Mar 28 2018, 4:11 PM · UX Seminar WS17
bohlender closed T3451: Bug: Adding a contact to address book does not work when email is displayed in SINGLE view as Resolved.
Mar 28 2018, 4:09 PM · UX Seminar WS17
bohlender closed T3577: symbols with functions general spread too wide as Invalid.
Mar 28 2018, 4:08 PM · UX Seminar WS17
bohlender closed T3574: unusual naming of carbon copy (cc) and blind carbon copy (bcc) [German version] as Resolved.
Mar 28 2018, 4:05 PM · UX Seminar WS17
bohlender closed T3601: ''Flag''-Function Confusing as Resolved.
Mar 28 2018, 4:05 PM · UX Seminar WS17

Mar 27 2018

machniak added a comment to T3475: Blue switches do not work as switches but as buttons.

@Laura Goto Settings > Folders. See checkboxes (switches) on the list? These are subscription change switches. Now imagine we add multi-selection capability to that list, which would add a normal checkbox on the left of each folder name. If we do not use the blue-switch-element we end up with two unlabelled checkboxes on each record. So, styling one of them differently would be less confusing. Though still not perfect, that's only one reason. And as I've said I don't have a strong opinion.

Mar 27 2018, 5:40 PM · UX Seminar WS17

Mar 22 2018

bohlender closed T3520: unread emails hard to distinguish from read emails as Resolved.
Mar 22 2018, 9:52 AM · UX Seminar WS17
bohlender moved T3475: Blue switches do not work as switches but as buttons from Valid to Done on the UX Seminar WS17 board.
Mar 22 2018, 9:52 AM · UX Seminar WS17

Mar 15 2018

Testmiriam added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

Okay now finally understand what "tasks" is and in this context I think the Font-Icon isn't totally clear especially when the button is placed in the folders menu. Since there seem to be a lot of problems with the folders menu anyway considering the option "removing Settings > Folders" and place the tasks icon somewhere else might be something to think about- if it's worth the work

Mar 15 2018, 6:37 PM · UX Seminar WS17

Mar 14 2018

Laura added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

I think the Font-Awesome icon is okay as well.
I am also not sure, if this would fix the issue, maybe @Testmiriam can say something to this (after all you created this ticket)...?!

Mar 14 2018, 5:11 PM · UX Seminar WS17
va_r updated the task description for T3466: Unclear and missleading function "Tasks" in the folder menu.
Mar 14 2018, 12:05 AM · UX Seminar WS17

Mar 13 2018

machniak added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

We're limited by Font-Awesome iconset. And there the tasks icon is https://fontawesome.com/icons/tasks?style=solid. I also am not sure if only the icon change would fix the issue.

Mar 13 2018, 8:08 PM · UX Seminar WS17
Laura added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

Ok, but when tasks are to-do items, then how about giving them a corresponding symbol? Like an (abstract) list with several items and a pen, for example (see screenshots). Because, after all, this was also about differentiating folders better from tasks...

Mar 13 2018, 7:08 PM · UX Seminar WS17

Mar 9 2018

Elias96 moved T3601: ''Flag''-Function Confusing from Backlog to Done_Heuristics on the UX Seminar WS17 board.
Mar 9 2018, 1:48 PM · UX Seminar WS17

Mar 7 2018

machniak added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

You can see what tasks are when you login to https://kolabnow.com/apps. Tasks are similar to calendar events, but don't have to have a date specified. In other words tasks are "todo items".

Mar 7 2018, 7:03 AM · UX Seminar WS17

Mar 6 2018

Laura added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

@machniak
I still haven't really understood what a "task" it, but since a task might be not so relevant to a user in comparison to folders, it might indeed make sense to not give tasks an extra-icon at al...

Mar 6 2018, 8:03 PM · UX Seminar WS17
machniak added a comment to T3466: Unclear and missleading function "Tasks" in the folder menu.

When we implement the new skin for Tasks plugin, users will see a new entry on the left side menu (with the same icon). Then the entry on folders list hopefuly would be less confusing. But aside of that, I agree that together with the fact that it was the last folder on the list it could have been confusing. The use of special-type folders in Kolab is another story.

Mar 6 2018, 7:49 AM · UX Seminar WS17
machniak added a comment to T3583: missing consistency for drag and drop.

Drag-n-drop works in Settings > Folders, but not in Mail UI. I generally agree that it would be nice to have all functionality of the folder manager in Mail UI, but it's just quite a lot of work.

Mar 6 2018, 7:36 AM · UX Seminar WS17

Mar 4 2018

Testmiriam updated the task description for T3478: Too many steps to insert a picture in the email text.
Mar 4 2018, 5:35 PM · UX Seminar WS17

Mar 3 2018

machniak added a comment to T3670: [Use Test] Inconsistency in drop-down menu after right-click.

I created an upstream ticket for contextmenu plugin https://github.com/johndoh/roundcube-contextmenu/issues/104

Mar 3 2018, 7:49 AM · UX Seminar WS17

Mar 2 2018

bohlender closed T2753: Kontakte exportieren nur in privates Adressbuch möglich as Wontfix.
Mar 2 2018, 2:34 PM · UX Seminar WS17
bohlender moved T3628: Difficulties selecting E-Mails from Valid to Done on the UX Seminar WS17 board.

This should be fixed by the rework of the color palette

Mar 2 2018, 2:05 PM · UX Seminar WS17
bohlender closed T3469: weak feedback that e-mail attachment was loaded succesfully as Invalid.

Duplicate of T3463

Mar 2 2018, 1:48 PM · UX Seminar WS17
bohlender moved T3487: save addressbook entries automatically or warning if actions will lead to discarding entries from Backlog to Ready for Alec on the UX Seminar WS17 board.
Mar 2 2018, 1:29 PM · UX Seminar WS17
bohlender moved T3592: Unclear position of drop-down-arrows (menu) from Backlog to Ready for Alec on the UX Seminar WS17 board.

The visual representation does not work well because it fails when it comes to the Gestalt quality of "closeness",
In less fancy words: There needs to either be less space between icon and associated arrow or more space between the arrow and the next icon.
another possibility could be the usage of frames or something else that suggests what belongs together.

Mar 2 2018, 1:26 PM · UX Seminar WS17
bohlender moved T3616: Delivery status notification and return receipt for all recipients? from Backlog to Done on the UX Seminar WS17 board.

I think it is important that when you receive the recipient feedback, you can see who received the mail and who didn't – which should be the case with the current function, right? But maybe some people thought you couldn't see that or just were not sure. So if you once get the "real" recipient feedback, showing who really received the mail, the problem might be solved. So more a problem of the use test situation/simulation, than of the real use.

Mar 2 2018, 1:20 PM · UX Seminar WS17
bohlender moved T3490: To many options while creating a contact (Usetest ratification) from Backlog to Done on the UX Seminar WS17 board.

T2813 has already been accepted indeed. moving this to done.

Mar 2 2018, 1:19 PM · UX Seminar WS17
bohlender moved T3658: [Use Test] Responses ("Schnellantwort") hard to find from Backlog to Done on the UX Seminar WS17 board.
Mar 2 2018, 1:15 PM · UX Seminar WS17
bohlender moved T3571: useless percentage display from Backlog to Ready for Alec on the UX Seminar WS17 board.

We could add a "diskspace in use" to the tooltip.
@machniak ?

Mar 2 2018, 1:13 PM · UX Seminar WS17
bohlender moved T3481: no consitency between diffenernt upload/import options from Backlog to Valid on the UX Seminar WS17 board.
Mar 2 2018, 1:10 PM · UX Seminar WS17
bohlender moved T3475: Blue switches do not work as switches but as buttons from Backlog to Valid on the UX Seminar WS17 board.
Mar 2 2018, 1:08 PM · UX Seminar WS17
bohlender closed T3625: Creating Groups as Invalid.
Mar 2 2018, 1:05 PM · UX Seminar WS17
bohlender moved T3565: inconsistency in terms of languages [German version] from Backlog to Valid on the UX Seminar WS17 board.
Mar 2 2018, 1:01 PM · UX Seminar WS17
bohlender moved T3535: Clicking on greyed-out button "Mark" suggests that button is actually not disabled by opening a drop-down menu from Valid to Ready for Alec on the UX Seminar WS17 board.
Mar 2 2018, 1:00 PM · UX Seminar WS17
bohlender moved T3466: Unclear and missleading function "Tasks" in the folder menu from Backlog to Ready for Alec on the UX Seminar WS17 board.

The issue here is that tasklists/calendars/addessbooks are also folders from a programmers perspective that you can subscribe to/create/delete/...
I understand this is confusing for users because it does not match with their mental model.
Giving that folder management was one of the biggest issues for users, a redesign of the folder management might be the way to go.
@machniak ?

Mar 2 2018, 12:59 PM · UX Seminar WS17
bohlender moved T3424: Low contrast of background in selected mail from Backlog to Done on the UX Seminar WS17 board.

A rework of the color palette is planed.

Mar 2 2018, 12:52 PM · UX Seminar WS17
bohlender moved T3583: missing consistency for drag and drop from Backlog to Ready for Alec on the UX Seminar WS17 board.

@machniak What do you think?

Mar 2 2018, 12:50 PM · UX Seminar WS17
bohlender moved T2852: Unklar, wie neue Signatur angelegt werden kann from Usetest to Done on the UX Seminar WS17 board.

Moving this to done.

Mar 2 2018, 12:46 PM · UX Seminar WS17
bohlender assigned T3670: [Use Test] Inconsistency in drop-down menu after right-click to machniak.
Mar 2 2018, 12:43 PM · UX Seminar WS17
bohlender moved T3670: [Use Test] Inconsistency in drop-down menu after right-click from Backlog to Ready for Alec on the UX Seminar WS17 board.
Mar 2 2018, 12:43 PM · UX Seminar WS17
bohlender closed T3622: Signatur as Invalid.
Mar 2 2018, 12:42 PM · UX Seminar WS17

Feb 22 2018

bohlender closed T3433: too many solutions for the task "archive"; lacking consistency as Invalid.
Feb 22 2018, 10:08 AM · UX Seminar WS17
bohlender closed T3619: Button for "reply" as Invalid.

bad idea

Feb 22 2018, 10:06 AM · UX Seminar WS17
bohlender moved T3472: No automatic spellchecking from Backlog to Ready for Alec on the UX Seminar WS17 board.
Feb 22 2018, 10:05 AM · UX Seminar WS17

Feb 15 2018

machniak updated subscribers of T3643: [Use Test] Unclear how to add recipient from address book .

There's more than that. If we move the Options and Attachments to the right we have a (technical) problem in tablet mode. Because when switching from Options to Contacts will make them appear one on right the other on left. Which might be annoing and I can't fix that easily. You should try the tablet mode (smaller screen where only two columns are visible).

Feb 15 2018, 9:48 AM · UX Seminar WS17
Laura added a comment to T3643: [Use Test] Unclear how to add recipient from address book .

Ah, ok, now I understand! I think this is is a very good idea!

Feb 15 2018, 9:41 AM · UX Seminar WS17
machniak added a comment to T3643: [Use Test] Unclear how to add recipient from address book .

Your proposition does not make much sense to me because to add a contact you first need to select it on the list. So, while you're on the list it's better to use button in list footer than in the input, imho.

Feb 15 2018, 9:33 AM · UX Seminar WS17
Laura added a comment to T3610: Sort-E-Mails function hard to find.

I think, having a "thin"/small sorting bar might be better than having nothing... For the desktop version I definitely think you could implement this (see T3556)!

Feb 15 2018, 9:30 AM · UX Seminar WS17
Laura added a comment to T3643: [Use Test] Unclear how to add recipient from address book .

@machniak
What exactly do you mean by "using a dialogue" for adding further contacts?

Feb 15 2018, 9:22 AM · UX Seminar WS17

Feb 14 2018

Laura added a comment to T3595: Inconsistency in drop-down-menu design (Inbox).

I think for the user it is less confusing when all drop-down menus look the same - and since he is currently in this program, he expects everything in the program to "look like the program".

Feb 14 2018, 10:05 PM · UX Seminar WS17
Laura added a comment to T3652: [Use Test] Searching for contacts does not work by clicking on the magnifier symbol.

I also think that for the mobile version a search button might not be necessary. But for the desktop version it might be good to have one for "less trained" users. (I myself can think of several people who might be a bit "helpless" if they were to start a search and didn't have any extra button for it. Hitting Enter ist not yet as intuitive for everyone as it might be for us.)

Feb 14 2018, 9:57 PM · UX Seminar WS17
Laura added a comment to T3478: Too many steps to insert a picture in the email text.

We're here limited by the TinyMCE editor functionality. We control the Select Image dialog, so I guess we could improve it a little bit. E.g. by automatically pre-selecting newly added image and adding "Continue" or "Insert" button. We could also see if TinyMCE provides an API to replace completely its Insert/Edit image dialog.

Feb 14 2018, 9:52 PM · UX Seminar WS17
Laura added a comment to T3478: Too many steps to insert a picture in the email text.
Feb 14 2018, 9:51 PM · UX Seminar WS17
Laura added a comment to T2723: middle column in 'composing' menu on the wrong side.

Actually, these "issues" weren't originally from me but I think moving the whole Options box/column to the right side of where you compose the email would do...

Feb 14 2018, 9:49 PM · UX Seminar WS17
Laura added a comment to T3649: [Use Test] Confusing that window must be closed manually after having imported contacts.

@machniak
I find it indeed very good that the user can read which contacts he has just imported! It was just that the window stayed there and this seemed confusing for the users because they thought "maybe something is still going on in the background", or, "what do I have to do now, is it finished now?".

Feb 14 2018, 9:47 PM · UX Seminar WS17
Laura added a comment to T3475: Blue switches do not work as switches but as buttons.

@machniak
I am not quite sure what you mean with "using switches for subscription changes" - wouldn't that work with checkboxes as well?
If not, I think the suggestion made in the ticket description - namely, simply to enable pushing (clicking on) and switching the switches - would be enough to improve them.

Feb 14 2018, 9:36 PM · UX Seminar WS17
bohlender assigned T3508: Sending an email out of address book → more salient button to machniak.
Feb 14 2018, 1:09 PM · UX Seminar WS17
bohlender moved T3508: Sending an email out of address book → more salient button from Valid to Ready for Alec on the UX Seminar WS17 board.
Feb 14 2018, 1:09 PM · UX Seminar WS17
bohlender moved T2762: Log out button lower left corner - difficult to find from Valid to Done on the UX Seminar WS17 board.
Feb 14 2018, 1:07 PM · UX Seminar WS17
bohlender added a comment to T3649: [Use Test] Confusing that window must be closed manually after having imported contacts.

I might have a solution:

Feb 14 2018, 1:07 PM · UX Seminar WS17
machniak added a comment to T3649: [Use Test] Confusing that window must be closed manually after having imported contacts.

You mean the one in right-bottom corner? It's not well suited for long text. Of course, we could think if list of imported contacts is really important for the user. Maybe a number would be enough. Then it could be a popup.

Feb 14 2018, 12:42 PM · UX Seminar WS17
bohlender added a comment to T3652: [Use Test] Searching for contacts does not work by clicking on the magnifier symbol.

https://uxplanet.org/design-a-perfect-search-box-b6baaf9599c

Feb 14 2018, 12:41 PM · UX Seminar WS17
bohlender added a comment to T3649: [Use Test] Confusing that window must be closed manually after having imported contacts.

We should not close automatically, because user should be able to read which contacts have been imported. We could however, replace the dialog buttons with one "Close" button, I guess.

Feb 14 2018, 12:33 PM · UX Seminar WS17
bohlender moved T3514: missing consistency for right click options from Ready for Alec to Done on the UX Seminar WS17 board.
Feb 14 2018, 12:31 PM · UX Seminar WS17

Feb 12 2018

machniak added a comment to T3610: Sort-E-Mails function hard to find.

The additional bar makes it too clattered. I also think that sorting order change is not something you do often.

Feb 12 2018, 2:11 PM · UX Seminar WS17
machniak added a comment to T3643: [Use Test] Unclear how to add recipient from address book .

That would make sense if the Contacts list was displayed in a popup dialog, but it's all the time on left. So, maybe we should consider removing the Contacts list box and use a dialog. However, there's a plugin that adds a button in contacts list footer which is used to attach selected contact vCard to the message. It would need to be implamented in some different way.

Feb 12 2018, 2:05 PM · UX Seminar WS17
machniak added a comment to T3595: Inconsistency in drop-down-menu design (Inbox).

This is not the same and I don't think they need to look the same. On the first screenshot you have the standard <select> element. How it looks depends on the web browser used. The other screenshot contains a custom dialog which is not a <select> and is not a single-selection list. Of course we could replace <select> lists with something custom, but I'm just not sure this is a good practice. BTW, there's another ticket about iOS Safari select lists looking completely different, but I guess browser/device developers do this for a reason.

Feb 12 2018, 1:59 PM · UX Seminar WS17
machniak added a comment to T3538: Function "Spell Check" is more likely expected among the formatting options above the text field and therefore hard to find.

An icon is one thing we have a ticket about. The other thing is button position. It is placed in the toolbar for consistency. When you don't use HTML editor, you don't have the text editor toolbar above the textarea.

Feb 12 2018, 1:54 PM · UX Seminar WS17
machniak added a comment to T3457: Hard to find folder functions: example "delete folder" (Usetest experiences).

I agree that folder management actions should be available here. It's just a lot of work. When we'll have them in the menu, they will appear also in the right-click menu.

Feb 12 2018, 12:51 PM · UX Seminar WS17
machniak added a comment to T3652: [Use Test] Searching for contacts does not work by clicking on the magnifier symbol.

In current version I slightly modified the look of the icon so it does not look like a button, making it less confusing. We could consider removing it at all.

Feb 12 2018, 12:36 PM · UX Seminar WS17
machniak added a comment to T3478: Too many steps to insert a picture in the email text.

We're here limited by the TinyMCE editor functionality. We control the Select Image dialog, so I guess we could improve it a little bit. E.g. by automatically pre-selecting newly added image and adding "Continue" or "Insert" button. We could also see if TinyMCE provides an API to replace completely its Insert/Edit image dialog.

Feb 12 2018, 12:28 PM · UX Seminar WS17
machniak added a comment to T2723: middle column in 'composing' menu on the wrong side.

So, would you propose to:

  • move the Options box to the right of the main box
  • move the Contacts box to the right of the main box
  • move both Options and Contacts to the right side?
Feb 12 2018, 12:14 PM · UX Seminar WS17
machniak added a comment to T3649: [Use Test] Confusing that window must be closed manually after having imported contacts.

We should not close automatically, because user should be able to read which contacts have been imported. We could however, replace the dialog buttons with one "Close" button, I guess.

Feb 12 2018, 12:09 PM · UX Seminar WS17
machniak added a comment to T3475: Blue switches do not work as switches but as buttons.

We still might need to use the "switch" instead of a standard checkbox on desktop. It's e.g. when you have a selectable list like the folders list, where you would use checkboxes for multi-selection and switches for subscription change. Also, I think these days users are used to know switches as everybody saw them on their mobile. Though, I don't have a strong opinion about that. Maybe we should indeed not use them on desktop.

Feb 12 2018, 12:07 PM · UX Seminar WS17
machniak added a comment to T3514: missing consistency for right click options.

I agree. Right-click functionality is provided by an external plugin. I created a ticket there https://github.com/johndoh/roundcube-contextmenu/issues/103. We'd need also such functionality for Kolab plugins that add Settings sections i.e. kolab_activesync and kolab_delegation.

Feb 12 2018, 11:55 AM · UX Seminar WS17

Feb 9 2018

linczmajer.nicole added a comment to T3583: missing consistency for drag and drop.

Yes they tried. But there are also other examples. Drag&drop in general is very popular to try in several situations. Like a right klick.
No in this case is it wasn't an OS X user and the test also runs on windows. But I think the problem is the same.

Feb 9 2018, 9:47 PM · UX Seminar WS17
bohlender assigned T3514: missing consistency for right click options to machniak.
Feb 9 2018, 9:09 AM · UX Seminar WS17
bohlender added a comment to T3583: missing consistency for drag and drop.

So they actually tried to drag&drop the folder to the trash folder?
OS X users i assume?

Feb 9 2018, 9:09 AM · UX Seminar WS17
bohlender moved T3514: missing consistency for right click options from Backlog to Ready for Alec on the UX Seminar WS17 board.
Feb 9 2018, 9:06 AM · UX Seminar WS17

Feb 8 2018

bohlender updated subscribers of T3475: Blue switches do not work as switches but as buttons.
In T3475#53146, @Laura wrote:

I think @bohlender said once that they wanted to replace the current sliders with simple checkboxes anyway, so then this whole ticket would be irrelevant anyway... (respectively it would be solved to our satisfaction ;) )

Feb 8 2018, 12:55 PM · UX Seminar WS17
bohlender assigned T3649: [Use Test] Confusing that window must be closed manually after having imported contacts to machniak.
Feb 8 2018, 12:49 PM · UX Seminar WS17
bohlender moved T3649: [Use Test] Confusing that window must be closed manually after having imported contacts from Backlog to Ready for Alec on the UX Seminar WS17 board.
Feb 8 2018, 12:49 PM · UX Seminar WS17

Feb 7 2018

Testmiriam added a comment to T2723: middle column in 'composing' menu on the wrong side.

about the feedback if the attachement is succesfully loaded/ already attached to the e-mail when shown in the middle column:

Feb 7 2018, 4:58 PM · UX Seminar WS17
Testmiriam added a comment to T3463: No clear feeback about e-mail attachements .

@Laura ich meinte zweiteres, weil ich mir nicht sicher bin ob man diese Bearbeitungsspalte einfach komplett nach rechts verschieben kann
Da sind ja auch noch andere Sachen wie z.B. Empfangsbestätigung etc. drin

Feb 7 2018, 4:55 PM · UX Seminar WS17

Feb 6 2018

Laura updated the task description for T3670: [Use Test] Inconsistency in drop-down menu after right-click.
Feb 6 2018, 7:43 PM · UX Seminar WS17
Laura updated the task description for T3670: [Use Test] Inconsistency in drop-down menu after right-click.
Feb 6 2018, 7:42 PM · UX Seminar WS17
Laura updated the task description for T3670: [Use Test] Inconsistency in drop-down menu after right-click.
Feb 6 2018, 7:36 PM · UX Seminar WS17
Laura updated the task description for T3670: [Use Test] Inconsistency in drop-down menu after right-click.
Feb 6 2018, 7:34 PM · UX Seminar WS17
Laura created T3670: [Use Test] Inconsistency in drop-down menu after right-click.
Feb 6 2018, 7:31 PM · UX Seminar WS17