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Maniphest T3478

Too many steps to insert a picture in the email text
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Assigned To
machniak
Authored By
Testmiriam
Jan 27 2018, 3:19 PM
Tags
Referenced Files
F2533042: Bildschirmfoto 2018-02-06 um 15.19.40.png
Feb 6 2018, 7:08 PM
F2517241: 2018-01-27 15_26_21-Kolab Now __ Schreiben.png
Jan 27 2018, 3:28 PM
F2517247: 2018-01-27 15_25_02-Kolab Now __ Schreiben.png
Jan 27 2018, 3:28 PM
F2517244: 2018-01-27 15_27_02-Kolab Now __ Schreiben.png
Jan 27 2018, 3:28 PM
F2517232: 2018-01-27 15_23_05-Kolab Now __ Schreiben.png
Jan 27 2018, 3:28 PM
F2517238: 2018-01-27 15_24_01-Kolab Now __ Schreiben.png
Jan 27 2018, 3:28 PM
F2517235: 2018-01-27 15_24_30-Kolab Now __ Schreiben.png
Jan 27 2018, 3:28 PM
Subscribers
A.Sommerhoff
bohlender
CarlosHR
Laura
linczmajer.nicole
NG
Nikolai
Testmiriam

Description

How to reproduce:
click on "Write E-mail" --> e-mail editor opens

Problem:
insert picture with Strg+V works but it doesn't work with "right click --> insert", so participants start searching for another option when they didn't try it with Strg+V:

a

2018-01-27 15_23_05-Kolab Now __ Schreiben.png (731×976 px, 12 KB)

b

2018-01-27 15_24_01-Kolab Now __ Schreiben.png (568×856 px, 14 KB)

c

2018-01-27 15_24_30-Kolab Now __ Schreiben.png (567×802 px, 14 KB)

d

2018-01-27 15_25_02-Kolab Now __ Schreiben.png (949×1 px, 60 KB)

e

2018-01-27 15_26_21-Kolab Now __ Schreiben.png (555×712 px, 26 KB)

f

2018-01-27 15_27_02-Kolab Now __ Schreiben.png (690×909 px, 28 KB)

especially number e) was unclear, so they didn't click on the selected picture again and the whole action didn't work out in the end

Possible Solution:
make it possible to insert a picture with right click
just skip step b) and e)

Details

Ticket Type
Task

Related Objects

Event Timeline

Testmiriam created this task.Jan 27 2018, 3:19 PM
Testmiriam updated the task description. (Show Details)Jan 27 2018, 3:28 PM
Testmiriam updated the task description. (Show Details)Jan 27 2018, 3:30 PM
Testmiriam updated the task description. (Show Details)Jan 27 2018, 3:33 PM
Testmiriam updated the task description. (Show Details)
Testmiriam updated the task description. (Show Details)
Testmiriam updated the task description. (Show Details)Jan 27 2018, 3:35 PM
Testmiriam renamed this task from To many steps to insert a picture in the email text to Too many steps to insert a picture in the email text.Jan 28 2018, 4:46 PM
Testmiriam mentioned this in T3481: no consitency between diffenernt upload/import options.Jan 30 2018, 2:39 PM
linczmajer.nicole subscribed.Jan 31 2018, 5:28 PM

I agree. All of my participants search for a long time. But also try "right click".

A.Sommerhoff subscribed.Feb 1 2018, 12:26 PM

I couldn't agree more. I think that e) makes the user think that this is the option for adding another picture

CarlosHR subscribed.Feb 1 2018, 4:03 PM

Also happened some of my participants. One of them end up dragging and dropping it from the desktop to the E-Mail.

Nikolai subscribed.Feb 1 2018, 4:59 PM

Same for me.

NG subscribed.Feb 1 2018, 9:20 PM

Same for me.
One even got to the e) interface several times but did not realize what to do next.
I think the interfaces should be reduced to only b,d,f.

Viktoria mentioned this in T3661: [Use Test] Missing button to confirm action when adding picture inline.Feb 6 2018, 4:21 PM
Viktoria mentioned this in T3664: [Use Test] Unnecessary step in adding picture inline.
bohlender assigned this task to machniak.Feb 6 2018, 4:34 PM
bohlender moved this task from Backlog to Ready for Alec on the UX Seminar WS17 board.
Laura subscribed.EditedFeb 6 2018, 7:08 PM

I had a similar ticket (see below).
My suggestion for step nr. e would be the following:

On the left side of the "Cancel" button, there should be a (green) button saying "continue" or anything similar. When this button is clicked, the same view should appear which currently appears when you click on the picture again.

______ whole ticket _____

How to reproduce:
Compose email, add picture inline

Actual results:
After selecting the picture in the Windows Explorer/Finder, image appears in the open window, but there is no button saying "Continue" or anything similar. (The button "add image" on the right only opens the Windows Explorer/Finder again in order to select another picture)

--> The user has to know somehow respectively "guess" that he needs to click on the picture again in order to proceed!
Not all users will have this idea. They expect a button which makes it obvious that this is the way to continue. Yet there is only a "cancel" a button.

Bildschirmfoto 2018-02-06 um 15.19.40.png (900×1 px, 172 KB)

Expected results:
On the left side of the "Cancel" button, there should be a (green) button saying "continue" or anything similar. When this button is clicked, the same view should appear which currently appears when you click on the picture again.

machniak added a comment.Feb 12 2018, 1:28 PM

We're here limited by the TinyMCE editor functionality. We control the Select Image dialog, so I guess we could improve it a little bit. E.g. by automatically pre-selecting newly added image and adding "Continue" or "Insert" button. We could also see if TinyMCE provides an API to replace completely its Insert/Edit image dialog.

Laura added a comment.Feb 14 2018, 10:51 PM
This comment was removed by Laura.
Laura added a comment.EditedFeb 14 2018, 10:52 PM
In T3478#54340, @machniak wrote:

We're here limited by the TinyMCE editor functionality. We control the Select Image dialog, so I guess we could improve it a little bit. E.g. by automatically pre-selecting newly added image and adding "Continue" or "Insert" button. We could also see if TinyMCE provides an API to replace completely its Insert/Edit image dialog.

Sounds good!

Testmiriam updated the task description. (Show Details)Mar 4 2018, 6:35 PM
bohlender subscribed.Mar 28 2018, 9:05 PM

What ist the status on this?

bohlender lowered the priority of this task from 40 to Low.Aug 12 2019, 10:02 AM
bohlender moved this task from Ready for Alec to Backlog on the UX Seminar WS17 board.