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Viktoria (Viktoria Geisel)
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Nov 17 2017, 12:49 PM (142 w, 5 d)

Recent Activity

Feb 6 2018

Viktoria added a comment to T3658: [Use Test] Responses ("Schnellantwort") hard to find.

I referred to the discussion we had on the function "responses" after the heuristic evaluation. Like @bohlender noted, we agreed on renaming the function "responses" into "templates" because this name describes the function better (-->the function can also be used when the user writes a "normal" e-mail, i.e. no reply). And when the function is called "templates", I think the user will recognize that when he wants to reply to an e-mail with a template he has to click on "reply" first and then insert the template there.

Feb 6 2018, 8:02 PM · UX Seminar WS17
Viktoria updated the task description for T3526: No sufficient feedback if return receipt or delivery status notification has been requested successfully.
Feb 6 2018, 7:51 PM · UX Seminar WS17
Viktoria updated the task description for T3526: No sufficient feedback if return receipt or delivery status notification has been requested successfully.
Feb 6 2018, 7:48 PM · UX Seminar WS17
Viktoria added a comment to T3526: No sufficient feedback if return receipt or delivery status notification has been requested successfully.

Yes, that was my initial idea when I wrote the ticket. Maybe I didn't make that clear enough.

Feb 6 2018, 7:47 PM · UX Seminar WS17
Viktoria added a comment to T3664: [Use Test] Unnecessary step in adding picture inline.

See T3478

Feb 6 2018, 4:21 PM · UX Seminar WS17
Viktoria added a comment to T3661: [Use Test] Missing button to confirm action when adding picture inline.

Can this problem be united with T3478?

Feb 6 2018, 4:21 PM · UX Seminar WS17
Viktoria added a comment to T3658: [Use Test] Responses ("Schnellantwort") hard to find.

I also think the main problem here is that participants did not know the function "responses" and couldn't imagine what this function does and how it works. Renaming the function should solve this problem in my opinion

Feb 6 2018, 4:17 PM · UX Seminar WS17
Viktoria added a comment to T3526: No sufficient feedback if return receipt or delivery status notification has been requested successfully.

I think my participants would have needed some kind of confirmation that they have a) selected the function they wanted to select and b) that the function is active and (normally) works correctly (right after selecting the function). Simply presenting a feedback after sending the e-mail doesn't make sense in my opinion because when the e-mail has already been sent the sender has no possibility to change the settings he made regarding the return receipt.

Feb 6 2018, 11:04 AM · UX Seminar WS17
Viktoria added a comment to T2762: Log out button lower left corner - difficult to find .

I agree, I think the logout button is much more salient in the current beta version.

Feb 6 2018, 10:51 AM · UX Seminar WS17

Feb 1 2018

Viktoria added a comment to T3607: Confusing folder menu - "unsubscribing" taken as deleting a folder.

Same problem with my participants

Feb 1 2018, 5:59 PM · UX Seminar WS17
Viktoria added a comment to T3586: Filter Function can be difficult to find/identify.

T3559 also covers the issue that the filter function is hard to find

Feb 1 2018, 5:56 PM · UX Seminar WS17
Viktoria added a comment to T3526: No sufficient feedback if return receipt or delivery status notification has been requested successfully.

The participants asked me after clicking the slider and before sending the e-mail. The feedback should be displayed immediately after clicking the slider.

Feb 1 2018, 5:33 PM · UX Seminar WS17
Viktoria added a comment to T2762: Log out button lower left corner - difficult to find .

I think the problem my participants had was basically that they didn't recognize that you have to click on a special button to log out - I believe they thought terminating the browser session would log them out, too. If the logout button was presented more saliently and/or closer to the other important functions, the option of clicking on a button to log out would be more obvious and therefore probably used more often.

Feb 1 2018, 5:04 PM · UX Seminar WS17

Jan 30 2018

Viktoria updated the task description for T3532: Function of adding a contact to a group is labelled inconsistently.
Jan 30 2018, 4:05 PM · UX Seminar WS17

Jan 29 2018

Viktoria renamed T3529: Function "Signature" is more likely expected among the formatting options above the text field and therefore hard to find from Function "Signature" is expected among the formatting options above the text field and therefore hard to find to Function "Signature" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:17 PM · UX Seminar WS17
Viktoria updated the task description for T3538: Function "Spell Check" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:16 PM · UX Seminar WS17
Viktoria updated the task description for T3529: Function "Signature" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:13 PM · UX Seminar WS17
Viktoria updated the task description for T3529: Function "Signature" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:12 PM · UX Seminar WS17
Viktoria updated the task description for T3529: Function "Signature" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:10 PM · UX Seminar WS17
Viktoria renamed T3538: Function "Spell Check" is more likely expected among the formatting options above the text field and therefore hard to find from Function "Spell Check" is more likely expected among the formatting options and therefore hard to find to Function "Spell Check" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:08 PM · UX Seminar WS17
Viktoria created T3538: Function "Spell Check" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 9:08 PM · UX Seminar WS17
Viktoria created T3535: Clicking on greyed-out button "Mark" suggests that button is actually not disabled by opening a drop-down menu.
Jan 29 2018, 8:53 PM · UX Seminar WS17
Viktoria created T3532: Function of adding a contact to a group is labelled inconsistently.
Jan 29 2018, 8:39 PM · UX Seminar WS17
Viktoria created T3529: Function "Signature" is more likely expected among the formatting options above the text field and therefore hard to find.
Jan 29 2018, 8:17 PM · UX Seminar WS17
Viktoria created T3526: No sufficient feedback if return receipt or delivery status notification has been requested successfully.
Jan 29 2018, 7:11 PM · UX Seminar WS17
Viktoria added a comment to T3490: To many options while creating a contact (Usetest ratification).

Isn't this problem similar to T2813?

Jan 29 2018, 6:53 PM · UX Seminar WS17
Viktoria added a comment to T3484: Too many steps for the functions "move to" & "copy".

Good point! All of my participants always tried Drag&Drop first, no matter if they should move or copy an e-mail, but with Drag&Drop you can only move e-mails. My suggestion is a two-level Drag&Drop-function --> after having dropped the selected object somewhere, the software asks the user if he would like to move or copy the object to this place (e.g. the file explorer on Windows PCs works this way)

Jan 29 2018, 6:48 PM · UX Seminar WS17
Viktoria added a comment to T3472: No automatic spellchecking.

Also applied to two of my participants.

Jan 29 2018, 6:38 PM · UX Seminar WS17
Viktoria added a comment to T3457: Hard to find folder functions: example "delete folder" (Usetest experiences).

I agree with you, @Catherine. Both of these two problems applied to all of my participants.

Jan 29 2018, 6:33 PM · UX Seminar WS17
Viktoria added a comment to T3424: Low contrast of background in selected mail.

Same problem with my participants.

Jan 29 2018, 6:28 PM · UX Seminar WS17
Viktoria added a comment to T3502: spellchecker indicates using right click.

Same problem here with all of my participants.

Jan 29 2018, 6:26 PM · UX Seminar WS17
Viktoria added a comment to T3508: Sending an email out of address book → more salient button.

Same problem applied to my participants. Good idea @Testmiriam !

Jan 29 2018, 6:25 PM · UX Seminar WS17
Viktoria added a comment to T2762: Log out button lower left corner - difficult to find .

This ticket applied to almost all of my participants - instead of clicking the logout button they wanted to close the whole window to log out because they did not find the button. Therefore, I think this ticket should be considered by the software developers. What about the other participants?

Jan 29 2018, 6:22 PM · UX Seminar WS17
Viktoria moved T2762: Log out button lower left corner - difficult to find from Usetest to Backlog on the UX Seminar WS17 board.
Jan 29 2018, 6:18 PM · UX Seminar WS17

Dec 13 2017

Viktoria added a comment to T3095: [mobile] (bug) program switches from 'folder' interface to' inbox' interface automatically.

I could reproduce it by trying it a few times (the problem didn't occur every time). My phone is a Samsung Galaxy S5 Mini with Android as OS.

Dec 13 2017, 6:19 PM · UX Seminar WS17
Viktoria added a comment to T2708: ''Select'' and "Options" button only available in "Mail" area, not in "Contacts".

Ich denke, dieses Ticket ist fertig @bohlender

Dec 13 2017, 6:11 PM · UX Seminar WS17
Viktoria added a comment to T2699: Optionen- und Action-Symbol.

Die Probleme, die in diesem Ticket beschrieben sind, haben wir ja bereits in mehrere Tickets aufgespalten und übersetzt. Können wir dieses dann schließen, @bohlender bzw. @David__ ?

Dec 13 2017, 6:06 PM · UX Seminar WS17
Viktoria added a comment to T2987: magnifier symbol does not start keyword search .

Ja vor allem geht es darum, die Lupe klickbar zu machen - das mit Enter und dem Drop-down-Menü kann ja sonst so bleiben

Dec 13 2017, 4:49 PM · UX Seminar WS17
Viktoria added a comment to T2987: magnifier symbol does not start keyword search .

Sehe ich genauso!

Dec 13 2017, 3:53 PM · UX Seminar WS17
Viktoria updated the task description for T2987: magnifier symbol does not start keyword search .
Dec 13 2017, 3:52 PM · UX Seminar WS17
Viktoria renamed T2987: magnifier symbol does not start keyword search from action to start keyword search not offered directly to action to start keyword search is not offered directly.
Dec 13 2017, 3:51 PM · UX Seminar WS17

Dec 12 2017

Viktoria added a comment to T3253: [mobile] Distinguishable buttons for emailmenu and mainmenu.

Isn't this problem covered by Ticket T3105 already which has just been moved to Done? Can we close this ticket as invalid then, @bohlender?

Dec 12 2017, 11:17 AM · UX Seminar WS17
Viktoria added a comment to T3125: [mobile] Feature request: list options displayed partially cut-off.

On my phone, this problem does not occur (Samsung Galaxy S5 Mini, Android). Seems to be an iOS problem

Dec 12 2017, 9:56 AM · UX Seminar WS17
Viktoria added a comment to T3219: Odd naming of the button "Personal" - creating a new contact.

Ich würde sagen "Persönliches", "Personalien" klingt ein wenig hochgestochen.

Dec 12 2017, 9:48 AM · UX Seminar WS17
Viktoria updated subscribers of T3155: [mobile] (bug) file to import contacts cannot be selected.

On my phone, this problem does not occur (Samsung, Android) - seems to be a problem of iOS.

Dec 12 2017, 9:46 AM · UX Seminar WS17
Viktoria updated the task description for T3219: Odd naming of the button "Personal" - creating a new contact.
Dec 12 2017, 9:34 AM · UX Seminar WS17
Viktoria renamed T3219: Odd naming of the button "Personal" - creating a new contact from [mobile] odd naming of the button "Personal" - creating a new contact to Odd naming of the button "Personal" - creating a new contact.
Dec 12 2017, 9:33 AM · UX Seminar WS17
Viktoria added a comment to T3219: Odd naming of the button "Personal" - creating a new contact.

This problem also occurs in the desktop version... Furthermore, I think this is a translation mistake in the German version (in English, the term "Personal" describes the tab kind of well, but in German it should be "Persönliches" (= "Personal data"), not "Personal").
@bohlender Should I implement these things into the task description?

Dec 12 2017, 9:31 AM · UX Seminar WS17
Viktoria updated subscribers of T3279: When marking an email: Unclear labeling "Markierung hinzufügen" [problem of German version only] .

@bohlender Dieses Ticket sollte so passen, da wir das ja in der letzten Sitzung schon besprochen haben. Ich würde evtl. nur den Titel etwas kürzen

Dec 12 2017, 9:17 AM · UX Seminar WS17
Viktoria added a comment to T2702: Brief-Symbol für "Envelope" und für "Posteingang".

@bohlender Dann können wir dieses Ticket schließen oder?

Dec 12 2017, 9:13 AM · UX Seminar WS17

Dec 1 2017

Viktoria closed T3211: [mobile] Layout settings of the mailbox view are not applicable for the mobile version as Resolved.
Dec 1 2017, 1:28 PM · UX Seminar WS17
Viktoria renamed T3265: [mobile] Redundant functions for attaching a file to an e-mail from [mobile] Redundant functions for attching a file to an e-mail to [mobile] Redundant functions for attaching a file to an e-mail.
Dec 1 2017, 12:54 PM · UX Seminar WS17
Viktoria created T3265: [mobile] Redundant functions for attaching a file to an e-mail.
Dec 1 2017, 12:53 PM · UX Seminar WS17
Viktoria renamed T3209: [mobile] Inserting elements into an e-mail: window is cut off from [mobile] Inserting elements into an e-mail: window is cut off so that no picture from the mobile phone can be chosen to [mobile] Inserting elements into an e-mail: window is cut off.
Dec 1 2017, 11:59 AM · UX Seminar WS17
Viktoria updated the task description for T3229: Non-functioning link in the settings .
Dec 1 2017, 11:54 AM · UX Seminar WS17
Viktoria renamed T3229: Non-functioning link in the settings from non-functioning link in the settings to Non-functioning link in the settings .
Dec 1 2017, 11:53 AM · UX Seminar WS17
Viktoria added a comment to T3163: Settingssymbol.

I think this is an issue that is very difficult to solve: We haven't got any possibility to decide or test which symbol is recognized better (the used 'settings' symbol or the gearwheel). I think the currently used 'settings' symbol describes the function of the button pretty well.

Dec 1 2017, 11:32 AM · UX Seminar WS17
Viktoria updated the task description for T3101: [mobile] (feature request) "compose new email"-button on the start screen.
Dec 1 2017, 11:09 AM · UX Seminar WS17
Viktoria updated the task description for T3101: [mobile] (feature request) "compose new email"-button on the start screen.
Dec 1 2017, 11:07 AM · UX Seminar WS17

Nov 30 2017

Viktoria updated the task description for T3209: [mobile] Inserting elements into an e-mail: window is cut off.
Nov 30 2017, 8:02 PM · UX Seminar WS17
Viktoria updated the task description for T3207: [mobile] No feedback whether a folder has been created successfully.
Nov 30 2017, 7:58 PM · UX Seminar WS17
Viktoria updated the task description for T3203: [mobile] No feedback whether a contact has been added successfully to the address bar.
Nov 30 2017, 7:56 PM · UX Seminar WS17
Viktoria updated the task description for T3199: [mobile] Bug: Tapping the search function in contact menu while composing a new e-mail leads me back to the composing interface.
Nov 30 2017, 7:53 PM · UX Seminar WS17
Viktoria renamed T3211: [mobile] Layout settings of the mailbox view are not applicable for the mobile version from [mobile] layout settings of the mailbox view are not applicable for the mobile version to [mobile] Layout settings of the mailbox view are not applicable for the mobile version.
Nov 30 2017, 7:51 PM · UX Seminar WS17
Viktoria created T3211: [mobile] Layout settings of the mailbox view are not applicable for the mobile version.
Nov 30 2017, 6:57 PM · UX Seminar WS17
Viktoria renamed T3209: [mobile] Inserting elements into an e-mail: window is cut off from Inserting an image into an e-mail: window is cut off so that no picture from the mobile phone can be chosen to [mobile] Inserting an image into an e-mail: window is cut off so that no picture from the mobile phone can be chosen.
Nov 30 2017, 6:47 PM · UX Seminar WS17
Viktoria created T3209: [mobile] Inserting elements into an e-mail: window is cut off.
Nov 30 2017, 6:47 PM · UX Seminar WS17
Viktoria created T3207: [mobile] No feedback whether a folder has been created successfully.
Nov 30 2017, 6:34 PM · UX Seminar WS17
Viktoria updated the task description for T3199: [mobile] Bug: Tapping the search function in contact menu while composing a new e-mail leads me back to the composing interface.
Nov 30 2017, 6:20 PM · UX Seminar WS17
Viktoria created T3203: [mobile] No feedback whether a contact has been added successfully to the address bar.
Nov 30 2017, 6:20 PM · UX Seminar WS17
Viktoria renamed T3199: [mobile] Bug: Tapping the search function in contact menu while composing a new e-mail leads me back to the composing interface from Bug: Tapping the search function in contact menu while composing a new e-mail leads me back to the composing interface to [mobile] Bug: Tapping the search function in contact menu while composing a new e-mail leads me back to the composing interface.
Nov 30 2017, 5:58 PM · UX Seminar WS17
Viktoria created T3199: [mobile] Bug: Tapping the search function in contact menu while composing a new e-mail leads me back to the composing interface.
Nov 30 2017, 5:58 PM · UX Seminar WS17
Viktoria added a comment to T3137: [mobile] displayed screen section does not automatically adjust by deleting text.
Nov 30 2017, 11:30 AM · UX Seminar WS17

Nov 24 2017

Viktoria added a comment to T2702: Brief-Symbol für "Envelope" und für "Posteingang".

Ich denke auch, dass man nicht für alle diese Funktionen verschiedene Symbole nehmen sollte, damit es nicht verwirrend wird. Aber eventuell könnte man das Briefsymbol bei den Funtkionen To+, Cc+, Bcc+ weglassen, da es hier keinen wirklichen Zweck erfüllt.

Nov 24 2017, 1:44 PM · UX Seminar WS17
Viktoria renamed T3086: Function "Envelope" unclear from Function "Envelope" not clear to Function "Envelope" unclear.
Nov 24 2017, 1:36 PM · UX Seminar WS17
Viktoria moved T2966: Kontakte: Exportfunktion (alle) nicht eindeutig from Validation In Progress to Usetest on the UX Seminar WS17 board.
Nov 24 2017, 1:15 PM · UX Seminar WS17
Viktoria moved T2954: Visual glitch: Overlap between "Return receipt" and related slider from Validation In Progress to Valid on the UX Seminar WS17 board.
Nov 24 2017, 1:02 PM · UX Seminar WS17
Viktoria renamed T2954: Visual glitch: Overlap between "Return receipt" and related slider from in Bearbeitung! Overlap between "Return receipt" and related slider to Overlap between "Return receipt" and related slider.
Nov 24 2017, 1:02 PM · UX Seminar WS17
Viktoria renamed T2954: Visual glitch: Overlap between "Return receipt" and related slider from in Bearbeitung! Überschneidung to in Bearbeitung! Overlap between "Return receipt" and related slider.
Nov 24 2017, 1:01 PM · UX Seminar WS17
Viktoria renamed T2954: Visual glitch: Overlap between "Return receipt" and related slider from Übermittlungsbestätigung-Button Überschneidung to in Bearbeitung! Überschneidung .
Nov 24 2017, 12:56 PM · UX Seminar WS17
Viktoria moved T3053: 'Logout' button might be overlooked from Backlog to Valid on the UX Seminar WS17 board.
Nov 24 2017, 12:48 PM · UX Seminar WS17
Viktoria moved T2819: Adding To+, Cc+, Bcc+ via contact list is not obvious from Valid to Valid on the UX Seminar WS17 board.
Nov 24 2017, 12:44 PM · UX Seminar WS17
Viktoria updated the task description for T2819: Adding To+, Cc+, Bcc+ via contact list is not obvious.
Nov 24 2017, 12:39 PM · UX Seminar WS17
Viktoria renamed T2771: Default setting: text when replying to a mail appears below the quote from Text beim Beantworten einer Email //unter// bestehendem Text to Defaulteinstellung: Text beim Beantworten einer Email //unter// bestehendem Text.
Nov 24 2017, 11:47 AM · UX Seminar WS17
Viktoria updated the task description for T3032: Button "response" is misleadingly labelled in both German and English ("Schnellantwort" ("fast response") in German).
Nov 24 2017, 11:30 AM · UX Seminar WS17
Viktoria created T3032: Button "response" is misleadingly labelled in both German and English ("Schnellantwort" ("fast response") in German).
Nov 24 2017, 11:21 AM · UX Seminar WS17
Viktoria added a comment to T2999: problems creating further subitems within the settings [error prevention].

Das Fenster scheint jeweils leer zu sein, aber man kann oben rechts auf den Button "Erstellen" gehen, dann kann man damit Handlungen ausführen...

Nov 24 2017, 11:14 AM · UX Seminar WS17
Viktoria added a comment to T2990: Button für “Suche zurücksetzen” bei der Stichwortsuche missverständlich gekennzeichnet.

Das fände ich sinnvoll!

Nov 24 2017, 10:50 AM · UX Seminar WS17
Viktoria moved T2984: Allen Antworten / Ansicht der Empfänger from Backlog to Usetest on the UX Seminar WS17 board.
Nov 24 2017, 10:47 AM · UX Seminar WS17
Viktoria added a comment to T2984: Allen Antworten / Ansicht der Empfänger .

Update: Problem entstand aus Testumgebung!

Nov 24 2017, 10:45 AM · UX Seminar WS17
Viktoria added a comment to T2984: Allen Antworten / Ansicht der Empfänger .

Bei sehr vielen Empfängern wäre es wahrscheinlich gut, nur die ersten drei bis vier anzuzeigen mit einem Symbol "...", damit man weiß, dass es noch weitere Empfänger gibt, die man ansehen kann.

Nov 24 2017, 10:41 AM · UX Seminar WS17

Nov 23 2017

Viktoria updated the task description for T2987: magnifier symbol does not start keyword search .
Nov 23 2017, 5:53 PM · UX Seminar WS17
Viktoria updated the task description for T2987: magnifier symbol does not start keyword search .
Nov 23 2017, 5:52 PM · UX Seminar WS17
Viktoria renamed T2990: Button für “Suche zurücksetzen” bei der Stichwortsuche missverständlich gekennzeichnet from Button für “Suche zurücksetzen” bei der Stichwortsuche ist missverständlich gekennzeichnet to Button für “Suche zurücksetzen” bei der Stichwortsuche missverständlich gekennzeichnet.
Nov 23 2017, 5:49 PM · UX Seminar WS17
Viktoria updated the task description for T2990: Button für “Suche zurücksetzen” bei der Stichwortsuche missverständlich gekennzeichnet.
Nov 23 2017, 5:48 PM · UX Seminar WS17
Viktoria created T2993: Button for „Archive Message“ named misleading .
Nov 23 2017, 5:44 PM · UX Seminar WS17
Viktoria created T2990: Button für “Suche zurücksetzen” bei der Stichwortsuche missverständlich gekennzeichnet.
Nov 23 2017, 5:31 PM · UX Seminar WS17
Viktoria created T2987: magnifier symbol does not start keyword search .
Nov 23 2017, 5:22 PM · UX Seminar WS17
Viktoria added a comment to T2720: Remove "Save sent message in" from mail composer.

Dieses Problem hatte ich auch, dass der Button "Speichern" beim Verfassen einer E-Mail nicht eindeutig aussagt, was er auslöst, nämlich das Speichern der Nachricht als Entwurf. Alternativ könnte man bei Klick auf den Button "Speichern" vielleicht auch ein Drop-down-Menü ausklappen lassen, das eine Wahlmöglichkeit anbietet: "Speichern der Nachricht als Entwurf", "Speichern der Nachricht als Schnellantwort" etc., wenn "als Entwurf speichern" für einen Button zu lang ist.

Nov 23 2017, 4:51 PM · UX Seminar WS17

Nov 17 2017

Viktoria added a member for UX Seminar WS17: Viktoria.
Nov 17 2017, 12:53 PM