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Too many steps for the functions "move to" & "copy"
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Description

The options move e-mail and copy e-mail are found under the point ,,Mehr". You have to open two levels in the architecture software to find it.

An easier option is the Drag and Drop.

The options move to and copy maybe could appear a level higher when you open with a right mouse click.

Bildschirmfoto 2018-01-27 um 13.18.42.png (688×612 px, 147 KB)

Details

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Task

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Good point! All of my participants always tried Drag&Drop first, no matter if they should move or copy an e-mail, but with Drag&Drop you can only move e-mails. My suggestion is a two-level Drag&Drop-function --> after having dropped the selected object somewhere, the software asks the user if he would like to move or copy the object to this place (e.g. the file explorer on Windows PCs works this way)