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Confusing addition of fields when creating and/or editing a contact
Closed, ResolvedPublic

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Authored By
Usabilityalex
Nov 19 2017, 2:05 PM
Referenced Files
F2439121: Bildschirmfoto 2017-12-01 um 11.11.36.png
Dec 1 2017, 11:20 AM
F2439119: Bildschirmfoto 2017-12-01 um 11.11.41.png
Dec 1 2017, 11:20 AM
F2415776: Screenshot (5).png
Nov 19 2017, 2:05 PM
F2415773: Screenshot (7).png
Nov 19 2017, 2:05 PM
F2415779: Screenshot (6).png
Nov 19 2017, 2:05 PM

Description

Steps to reproduce:
Open "contacts" area, open and edit contact or create a new contact, try to add information in a field

Actual results/Problem:
If a user wants to add certain fields to a contact (e.g. "department", or another email Adress), he must look for the corresponding fields in three different "areas" in contacts (see screenshots): two of the three "add field"-buttons are on two different sites (the second field can be found in the tab "Properties", the third one in the tab "Personal", the third field can be accessed on all three sites, because it is placed above the tabs).

--> This makes ist a) not intuitively clear, where which field can be found ( = where which information can be added), and b) is inefficient because the user needs to open and "search" all tabs and "try out" all the different drop-down-menus where a field can be added. So first, the user has to find all the three drop-down-menus/"add field"-buttons and second, he has to find out, where he can add which information.

Bildschirmfoto 2017-12-01 um 11.11.36.png (816×1 px, 119 KB)

Bildschirmfoto 2017-12-01 um 11.11.41.png (814×1 px, 97 KB)

Expected results/Possible solution:
"Condense" the three to only one drop-down-menu for "add field" where all the options of the formerly separated drop-down-menus are "summarized"/can be accessed.
The system should then automatically add the selected information in the corresponding place (i.e. if a new email address was added, this should be added below the already existent email addresses, if an anniversary was added, this should appear below gender and birthday, etc.)

Details

Ticket Type
Task

Event Timeline

Usabilityalex renamed this task from Unübersichtliches Hinzufügen von Felder beim Anlegen eines neuen Kontakts to Unübersichtliches Hinzufügen von Feldern beim Anlegen eines neuen Kontakts.Nov 19 2017, 2:14 PM
Usabilityalex updated the task description. (Show Details)

@Usabilityalex
Du hast recht, ich poste daher meine Meinung hier nochmal in einen Kommentar

Ich stimme Alex zu!

Noch ergänzend zu Kritikpunkt Nr. 3: (entnommen aus vorher separatem Ticket)

Schritte zum Nachverfolgen:
Kontakt erstellen oder bearbeiten

Problem:
Unterteilung in "Eigenschaften" und "Personal" ist nicht intuitiv verständlich - welche Daten sind wo zu finden bzw. einzugeben?
Ich z.B. würde Daten wie Email-Adresse usw. keineswegs als „Eigenschaften“ bezeichnen – umgekehrt wäre für mich das Geschlecht (was unter „Personal“ gelistet ist) schon eher eine Eigenschaft!
Daher überdenken, ob die Unterteilung überhaupt sinnvoll ist.

Lösung:
Bessere Labels verwenden (Z.B. "Kontaktdaten" und "Zur Person" oder: "Kontaktdaten" und "Weitere Details zur Person")
ODER: Unterteilung einfach ganz weglassen

Laura renamed this task from Unübersichtliches Hinzufügen von Feldern beim Anlegen eines neuen Kontakts to Confusing addition of fields when creating and/or editing a contact.Dec 1 2017, 10:59 AM
Laura updated the task description. (Show Details)

Can confirm this from the use test as well, should definitely be changed!

bohlender claimed this task.