syncroton ActiveSync FolderSync problems on all our android devices and clients
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	vendel.colja
	Sep 15 2016, 2:20 PM

Description

kolab-syncroton.noarch 2.3.2-1.el6.kolab_14 kolab-14-updates

In our syncroton setup not one android client is able to show folders which are visible and as we think granted ActiveSync access and enabled to perform ActiveSync syncronization. The red line for my analysis where the folder "Foo" and "Foo2". There was one FolderSync command on console at "15-Sep-2016 12:12:32" in the console log where those folders are reported to be part of the FolderSync but than not any more. An I think I remember, but cannot prove, that the folders where shown on the android ActiveSync client one and for just a second and than never came back.

The same folders are schown on apple and windows mobile. We tried some different android client but with no success.

Here at least some screenshots of what is available and how it is configured according the ActiveSync in roundcube:

EAS-Settings-mdm.user10_screenshot1.PNG (374×1 px, 31 KB)

EAS-Settings-mdm.user10_screenshot2.PNG (723×1 px, 56 KB)

EAS-Settings-mdm.user10_screenshot3.PNG (838×510 px, 36 KB)

EAS-Settings-mdm.user10_screenshot4.PNG (832×1 px, 65 KB)

And here the ActiveSync php console log starting at the point in time the 9folders client connected the first time:

And here the ActiveSync php error log starting some entries before the point in time the 9folders client connected the first time:

[15-Sep-2016 08:41:29,000000 +0200]: [CRIT] {"user":"mdm.user01@vp2-domain.de","cmd":"FolderCreate","device":"SEC1A8D7C0F686F3","type":"SAMSUNGSMA510F"} Syncroton_Server::_handlePost::163 unexpected exception occured: InvalidArgumentException
[15-Sep-2016 08:41:29,000000 +0200]: [CRIT] {"user":"mdm.user01@vp2-domain.de","cmd":"FolderCreate","device":"SEC1A8D7C0F686F3","type":"SAMSUNGSMA510F"} Syncroton_Server::_handlePost::165 exception message: $object must be instanace of Syncroton_Model_IFolder
[15-Sep-2016 08:41:29,000000 +0200]: [CRIT] {"user":"mdm.user01@vp2-domain.de","cmd":"FolderCreate","device":"SEC1A8D7C0F686F3","type":"SAMSUNGSMA510F"} Syncroton_Server::_handlePost::167 #0 /usr/share/kolab-syncroton/lib/ext/Syncroton/Command/FolderCreate.php(84): kolab_sync_backend_common->create(Object(stdClass))
#1 /usr/share/kolab-syncroton/lib/ext/Syncroton/Server.php(144): Syncroton_Command_FolderCreate->handle()
#2 /usr/share/kolab-syncroton/lib/ext/Syncroton/Server.php(70): Syncroton_Server->_handlePost()
#3 /usr/share/kolab-syncroton/lib/kolab_sync.php(169): Syncroton_Server->handle()
#4 /usr/share/kolab-syncroton/index.php(31): kolab_sync->run()
#5 {main}
[15-Sep-2016 12:13:55,000000 +0200]: [WARN] {"user":"mdm.user10@vp2-domain.de","cmd":"Sync","device":"Nine6FBCCD5480F1","type":"Android"} Syncroton_Command_Sync::handle::196 folder 74d22ad19298c70b2318fa5610568dbd not found
[15-Sep-2016 12:13:55,000000 +0200]: [WARN] {"user":"mdm.user10@vp2-domain.de","cmd":"Sync","device":"Nine6FBCCD5480F1","type":"Android"} Syncroton_Command_Sync::getResponse::993 failed to get folder state for: 74d22ad19298c70b2318fa5610568dbd
[15-Sep-2016 12:14:03,000000 +0200]: [WARN] {"user":"mdm.user10@vp2-domain.de","cmd":"Sync","device":"Nine6FBCCD5480F1","type":"Android"} Syncroton_Command_Sync::handle::196 folder 74d22ad19298c70b2318fa5610568dbd not found
[15-Sep-2016 12:14:03,000000 +0200]: [WARN] {"user":"mdm.user10@vp2-domain.de","cmd":"Sync","device":"Nine6FBCCD5480F1","type":"Android"} Syncroton_Command_Sync::getResponse::993 failed to get folder state for: 74d22ad19298c70b2318fa5610568dbd

Details

Ticket Type: Task

Related Objects

Mentioned Here: T2055: Folder Hierarchy Merging and Flattening
T2058: ActiveSync client's subscription logic
T224: Improve Support For Multiple Calendars Via ActiveSync

Event Timeline

vendel.colja created this task.Sep 15 2016, 2:20 PM

vendel.colja added subscribers: Florian_Eder, chkorn, Robert_Selk.Sep 15 2016, 2:49 PM

vendel.colja added a subscriber: mad61.Sep 15 2016, 3:35 PM

Most Android devices/apps do not support custom folders. That's why from the beginning we're "joining" all folders of specified type into one, i.e. Inbox, Calendar, Contacts, Tasks, Notes.

The PHP exception on FolderCreate is another issue that would need to be investigated, but I'd need the debug log for this moment.

buhaha subscribed.Sep 15 2016, 10:36 PM

Thanks, but could you please describe what "joining" in this case realy means?
Is there an android client working correctly with "custom folders"? Could you please tell me the name of one?

And here the DEBUG Log arround the time where the CreateFolder error was thrown:

[15-Sep-2016 08:41:28,000000 +0200]: [DEBUG] Syncroton_Server::_handlePost::127 xml request:
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE AirSync PUBLIC "-//AIRSYNC//DTD AirSync//EN" "http://www.microsoft.com/">
<Sync xmlns="uri:AirSync" xmlns:RightsManagement="uri:RightsManagement" xmlns:AirSyncBase="uri:AirSyncBase">
  <Collections>
    <Collection>
      <SyncKey>3</SyncKey>
      <CollectionId>Inbox</CollectionId>
      <DeletesAsMoves>1</DeletesAsMoves>
      <GetChanges/>
      <WindowSize>50</WindowSize>
      <Options>
        <FilterType>2</FilterType>
        <RightsManagementSupport xmlns="uri:RightsManagement">1</RightsManagementSupport>
        <BodyPreference xmlns="uri:AirSyncBase">
          <Type>2</Type>
        </BodyPreference>
        <BodyPreference xmlns="uri:AirSyncBase">
          <Type>4</Type>
        </BodyPreference>
      </Options>
    </Collection>
  </Collections>
</Sync>

[15-Sep-2016 08:41:28,000000 +0200]: [DEBUG] Syncroton_Command_Wbxml::__construct::163 sync timestamp: 2016-09-15 06:41:28
[15-Sep-2016 08:41:28,000000 +0200]: [INFO] Syncroton_Command_Sync::handle::213 SyncKey is 3 Class: Email CollectionId: Inbox
[15-Sep-2016 08:41:29,000000 +0200]: [INFO] Syncroton_Command_Sync::getResponse::667 found (added/changed/deleted) 0/0/0 entries for sync from server to client
[15-Sep-2016 08:41:29,000000 +0200]: [INFO] Syncroton_Command_Sync::getResponse::910 current synckey is 3
[15-Sep-2016 08:41:29,000000 +0200]: [DEBUG] Syncroton_Server::handle::62 REQUEST METHOD: POST
[15-Sep-2016 08:41:29,000000 +0200]: [DEBUG] Syncroton_Server::_handlePost::104 REQUEST Array
(
    [protocolVersion] => 14.1
    [command] => FolderCreate
    [deviceId] => SEC1A8D7C0F686F3
    [deviceType] => SAMSUNGSMA510F
    [policyKey] => 0
    [saveInSent] => 
    [collectionId] => 
    [itemId] => 
    [attachmentName] => 
    [acceptMultipart] => 
    [userAgent] => Android-SAMSUNG-SM-A510F/101.60001
    [contentType] => application/vnd.ms-sync.wbxml
)

[15-Sep-2016 08:41:29,000000 +0200]: [DEBUG] Syncroton_Server::_handlePost::127 xml request:
<?xml version="1.0" encoding="utf-8"?>
<!DOCTYPE AirSync PUBLIC "-//AIRSYNC//DTD AirSync//EN" "http://www.microsoft.com/">
<FolderCreate xmlns="uri:FolderHierarchy">
  <SyncKey>1</SyncKey>
  <ParentId>0</ParentId>
  <DisplayName>Unwanted</DisplayName>
  <Type>12</Type>
</FolderCreate>

[15-Sep-2016 08:41:29,000000 +0200]: [DEBUG] Syncroton_Command_Wbxml::__construct::163 sync timestamp: 2016-09-15 06:41:29
[15-Sep-2016 08:41:29,000000 +0200]: [DEBUG] Syncroton_Command_FolderCreate::handle::40 synckey is 1
[15-Sep-2016 08:41:29,000000 +0200]: [DEBUG] Syncroton_Command_FolderCreate::handle::49 parentId: 0 displayName: Unwanted
[15-Sep-2016 08:41:30,000000 +0200]: [DEBUG] Syncroton_Server::handle::62 REQUEST METHOD: POST
[15-Sep-2016 08:41:30,000000 +0200]: [DEBUG] Syncroton_Server::_handlePost::104 REQUEST Array
(
    [protocolVersion] => 14.1
    [command] => Ping
    [deviceId] => SEC1A8D7C0F686F3
    [deviceType] => SAMSUNGSMA510F
    [policyKey] => 
    [saveInSent] => 
    [collectionId] => 
    [itemId] => 
    [attachmentName] => 
    [acceptMultipart] => 
    [userAgent] => Android-SAMSUNG-SM-A510F/101.60001
    [contentType] => 
)

[15-Sep-2016 08:41:30,000000 +0200]: [DEBUG] Syncroton_Command_Wbxml::__construct::163 sync timestamp: 2016-09-15 06:41:30
[15-Sep-2016 08:41:30,000000 +0200]: [DEBUG] Syncroton_Command_Ping::handle::113 Folders to monitor(470 / 1473921690 / 1473922160 / 1): Array
(
    [0] => b6f46df6fc0941243a176372000ddf9b903bab84
    [1] => b67decdb9a96cda44ac221959edf2c6c3af29da6
    [2] => dcfba07dd5cfd1b5e38477b8957f96a2c0ecd6ef
    [3] => 43f9aac5a91ff25093faffe349af88c9dcac7bbf
)

In T1515#24393, @vendel.colja wrote:

Thanks, but could you please describe what "joining" in this case realy means?

It means that content of all custom folders (subscribed for activesync) is included into one folder. So, you should see objects from other folders in the main folder on the device. For mail it's Inbox, for events Calendar, etc.

Is there an android client working correctly with "custom folders"? Could you please tell me the name of one?

I've heard rumors that samsung devices support this, but I never confirmed. It's hard to find complete information about this in the net. There are some not-built-in apps that may support this too. If you have a device for testing you could check by yourself, but you'd need to modify syncroton code to disable "folder joining".

For mail folders it would be here: https://git.kolab.org/diffusion/S/browse/master/lib/kolab_sync_data_email.php;a6b7464233dcf471293103aa735d42ea8f3c7870$462 for all others here: https://git.kolab.org/diffusion/S/browse/master/lib/kolab_sync_data.php;a6b7464233dcf471293103aa735d42ea8f3c7870$211

On FolderCreate issue. It looks like folder creation (or setting folder type) in IMAP failed (maybe it already existed?). Do you have IMAP log for this moment? We should probably handle better such situations, but first we should investigate the real reason of the issue to have fully-reproducible case.

Since I have currently no chance to retest this (security guys closed public access, so mobile devices have no access at the moment), here all I have on cyrus log of the date-time where the folder creation problem happend:

Sep 15 08:40:39 vorprod-srv-int imap[23271]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:39 vorprod-srv-int imap[23271]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:39 vorprod-srv-int imap[23271]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:39 vorprod-srv-int imap[23271]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:39 vorprod-srv-int imap[23282]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:39 vorprod-srv-int imap[23282]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:39 vorprod-srv-int imap[23282]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:39 vorprod-srv-int imap[23282]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:39 vorprod-srv-int imap[23271]: USAGE mdm.user01@vp2-domain.de user: 0.009998 sys: 0.005999
Sep 15 08:40:39 vorprod-srv-int imap[23282]: USAGE mdm.user01@vp2-domain.de user: 0.011998 sys: 0.004999
Sep 15 08:40:40 vorprod-srv-int imap[23136]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:40 vorprod-srv-int imap[23136]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:40 vorprod-srv-int imap[23136]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:40 vorprod-srv-int imap[23136]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:40 vorprod-srv-int imap[23136]: USAGE mdm.user01@vp2-domain.de user: 0.009998 sys: 0.007998
Sep 15 08:40:40 vorprod-srv-int imap[23133]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:40 vorprod-srv-int imap[23133]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:40 vorprod-srv-int imap[23133]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:40 vorprod-srv-int imap[23280]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:40 vorprod-srv-int imap[23133]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.001000
Sep 15 08:40:40 vorprod-srv-int imap[23280]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:40 vorprod-srv-int imap[23284]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:40 vorprod-srv-int imap[23280]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:40 vorprod-srv-int imap[23284]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:40 vorprod-srv-int imap[23284]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:40 vorprod-srv-int imap[23280]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:40 vorprod-srv-int imap[23284]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:40 vorprod-srv-int imap[23280]: USAGE mdm.user01@vp2-domain.de user: 0.010998 sys: 0.006998
Sep 15 08:40:40 vorprod-srv-int imap[23284]: USAGE mdm.user01@vp2-domain.de user: 0.010998 sys: 0.004999
Sep 15 08:40:42 vorprod-srv-int imap[23286]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:42 vorprod-srv-int imap[23286]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:42 vorprod-srv-int imap[23286]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:42 vorprod-srv-int imap[23286]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:42 vorprod-srv-int imap[23271]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:42 vorprod-srv-int imap[23271]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:42 vorprod-srv-int imap[23271]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:42 vorprod-srv-int imap[23271]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.002999
Sep 15 08:40:45 vorprod-srv-int imap[23133]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:45 vorprod-srv-int imap[23133]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:45 vorprod-srv-int imap[23133]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:45 vorprod-srv-int imap[23133]: USAGE mdm.user01@vp2-domain.de user: 0.004000 sys: 0.003000
Sep 15 08:40:46 vorprod-srv-int imap[23282]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:46 vorprod-srv-int imap[23282]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:46 vorprod-srv-int imap[23282]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:46 vorprod-srv-int imap[23271]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:46 vorprod-srv-int imap[23271]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:46 vorprod-srv-int imap[23271]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:46 vorprod-srv-int imap[23282]: USAGE mdm.user01@vp2-domain.de user: 0.002999 sys: 0.002999
Sep 15 08:40:46 vorprod-srv-int imap[23271]: USAGE mdm.user01@vp2-domain.de user: 0.004000 sys: 0.003000
Sep 15 08:40:46 vorprod-srv-int imap[23291]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:46 vorprod-srv-int imap[23291]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:46 vorprod-srv-int imap[23136]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:46 vorprod-srv-int imap[23291]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:46 vorprod-srv-int imap[23136]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:46 vorprod-srv-int imap[23133]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:46 vorprod-srv-int imap[23133]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:46 vorprod-srv-int imap[23284]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:46 vorprod-srv-int imap[23284]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:46 vorprod-srv-int imap[23136]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:46 vorprod-srv-int imap[23291]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:46 vorprod-srv-int imap[23133]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:46 vorprod-srv-int imap[23284]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:46 vorprod-srv-int imap[23291]: USAGE mdm.user01@vp2-domain.de user: 0.009998 sys: 0.005999
Sep 15 08:40:46 vorprod-srv-int imap[23136]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.002000
Sep 15 08:40:46 vorprod-srv-int imap[23133]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.001000
Sep 15 08:40:46 vorprod-srv-int imap[23284]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.001999
Sep 15 08:40:48 vorprod-srv-int imap[23280]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:48 vorprod-srv-int imap[23280]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:48 vorprod-srv-int imap[23280]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:48 vorprod-srv-int imap[23280]: USAGE mdm.user01@vp2-domain.de user: 0.003999 sys: 0.003000
Sep 15 08:40:48 vorprod-srv-int imap[23282]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:48 vorprod-srv-int imap[23282]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:48 vorprod-srv-int imap[23282]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:48 vorprod-srv-int imap[23282]: USAGE mdm.user01@vp2-domain.de user: 0.005999 sys: 0.001000
Sep 15 08:40:48 vorprod-srv-int imap[23284]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:48 vorprod-srv-int imap[23284]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:48 vorprod-srv-int imap[23284]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:48 vorprod-srv-int imap[23271]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:48 vorprod-srv-int imap[23271]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:48 vorprod-srv-int imap[23271]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:48 vorprod-srv-int imap[23271]: USAGE mdm.user01@vp2-domain.de user: 0.002999 sys: 0.002999
Sep 15 08:40:50 vorprod-srv-int imap[23133]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:50 vorprod-srv-int imap[23133]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:50 vorprod-srv-int imap[23303]: inittls: Loading hard-coded DH parameters
Sep 15 08:40:50 vorprod-srv-int imap[23133]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:50 vorprod-srv-int imap[23303]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:50 vorprod-srv-int imap[23303]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:50 vorprod-srv-int imap[23303]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:50 vorprod-srv-int imap[23303]: USAGE mdm.user01@vp2-domain.de user: 0.010998 sys: 0.003999
Sep 15 08:40:51 vorprod-srv-int imap[23291]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:51 vorprod-srv-int imap[23291]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:51 vorprod-srv-int imap[23291]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:51 vorprod-srv-int imap[23291]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.002999
Sep 15 08:40:51 vorprod-srv-int imap[23282]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:51 vorprod-srv-int imap[23282]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:51 vorprod-srv-int imap[23282]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:51 vorprod-srv-int imap[23282]: USAGE mdm.user01@vp2-domain.de user: 0.003000 sys: 0.003000
Sep 15 08:40:53 vorprod-srv-int imap[23271]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:53 vorprod-srv-int imap[23271]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:53 vorprod-srv-int imap[23271]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:53 vorprod-srv-int imap[23271]: USAGE mdm.user01@vp2-domain.de user: 0.005999 sys: 0.001000
Sep 15 08:40:59 vorprod-srv-int imap[23280]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:40:59 vorprod-srv-int imap[23280]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:40:59 vorprod-srv-int imap[23280]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:40:59 vorprod-srv-int imap[23280]: USAGE mdm.user01@vp2-domain.de user: 0.004000 sys: 0.003000
Sep 15 08:41:01 vorprod-srv-int imap[23291]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:01 vorprod-srv-int imap[23291]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:01 vorprod-srv-int imap[23291]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:01 vorprod-srv-int imap[23291]: USAGE mdm.user01@vp2-domain.de user: 0.003000 sys: 0.004999
Sep 15 08:41:02 vorprod-srv-int imap[23136]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:02 vorprod-srv-int imap[23136]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:02 vorprod-srv-int imap[23136]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:02 vorprod-srv-int imap[23136]: USAGE mdm.user01@vp2-domain.de user: 0.004000 sys: 0.003000
Sep 15 08:41:03 vorprod-srv-int imap[23302]: inittls: Loading hard-coded DH parameters
Sep 15 08:41:03 vorprod-srv-int imap[23302]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:03 vorprod-srv-int imap[23302]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:03 vorprod-srv-int imap[23302]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:12 vorprod-srv-int imap[23271]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:12 vorprod-srv-int imap[23271]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:12 vorprod-srv-int imap[23271]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:12 vorprod-srv-int imap[23282]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:12 vorprod-srv-int imap[23282]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:12 vorprod-srv-int imap[23282]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:12 vorprod-srv-int imap[23271]: USAGE mdm.user01@vp2-domain.de user: 0.003000 sys: 0.003000
Sep 15 08:41:12 vorprod-srv-int imap[23282]: USAGE mdm.user01@vp2-domain.de user: 0.003999 sys: 0.001999
Sep 15 08:41:12 vorprod-srv-int imap[23291]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:12 vorprod-srv-int imap[23291]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:12 vorprod-srv-int imap[23136]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:12 vorprod-srv-int imap[23136]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:12 vorprod-srv-int imap[23303]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:12 vorprod-srv-int imap[23303]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:12 vorprod-srv-int imap[23291]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:12 vorprod-srv-int imap[23136]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:12 vorprod-srv-int imap[23303]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:12 vorprod-srv-int imap[23291]: USAGE mdm.user01@vp2-domain.de user: 0.003999 sys: 0.003000
Sep 15 08:41:12 vorprod-srv-int imap[23136]: USAGE mdm.user01@vp2-domain.de user: 0.003999 sys: 0.001999
Sep 15 08:41:12 vorprod-srv-int imap[23303]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.002000
Sep 15 08:41:14 vorprod-srv-int imap[23319]: inittls: Loading hard-coded DH parameters
Sep 15 08:41:14 vorprod-srv-int imap[23319]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:14 vorprod-srv-int imap[23319]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:14 vorprod-srv-int imap[23319]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:23 vorprod-srv-int imap[23127]: USAGE mdm.user01@vp2-domain.de user: 0.016997 sys: 0.019996
Sep 15 08:41:42 vorprod-srv-int imap[23286]: USAGE mdm.user01@vp2-domain.de user: 0.010998 sys: 0.004999
Sep 15 08:41:48 vorprod-srv-int imap[23284]: USAGE mdm.user01@vp2-domain.de user: 0.001000 sys: 0.004000
Sep 15 08:41:50 vorprod-srv-int imap[23280]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:41:50 vorprod-srv-int imap[23280]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:41:50 vorprod-srv-int imap[23280]: login: [10.182.0.19] mdm.user10@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:41:50 vorprod-srv-int imap[23280]: USAGE mdm.user10@vp2-domain.de user: 0.005999 sys: 0.000000
Sep 15 08:41:50 vorprod-srv-int imap[23133]: USAGE mdm.user01@vp2-domain.de user: 0.004999 sys: 0.001000
Sep 15 08:42:03 vorprod-srv-int imap[23302]: USAGE mdm.user01@vp2-domain.de user: 0.007998 sys: 0.007998
Sep 15 08:44:45 vorprod-srv-int imap[23323]: inittls: Loading hard-coded DH parameters
Sep 15 08:44:45 vorprod-srv-int imap[23323]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:44:45 vorprod-srv-int imap[23323]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:44:45 vorprod-srv-int imap[23323]: login: [10.182.0.19] mdm.user10@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:44:45 vorprod-srv-int imap[23323]: USAGE mdm.user10@vp2-domain.de user: 0.012998 sys: 0.003999
Sep 15 08:46:12 vorprod-srv-int imap[23119]: USAGE mdm.user06@vp2-domain.de user: 0.027995 sys: 0.028995
Sep 15 08:46:12 vorprod-srv-int imap[23328]: inittls: Loading hard-coded DH parameters
Sep 15 08:46:12 vorprod-srv-int imap[23328]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:46:12 vorprod-srv-int imap[23328]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:46:12 vorprod-srv-int imap[23328]: login: [10.182.0.19] mdm.user06@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:46:12 vorprod-srv-int imap[23328]: USAGE mdm.user06@vp2-domain.de user: 0.011998 sys: 0.003999
Sep 15 08:46:13 vorprod-srv-int imap[23332]: inittls: Loading hard-coded DH parameters
Sep 15 08:46:13 vorprod-srv-int imap[23332]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:46:13 vorprod-srv-int imap[23332]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:46:13 vorprod-srv-int imap[23332]: login: [10.182.0.19] mdm.user06@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:46:32 vorprod-srv-int imap[23329]: inittls: Loading hard-coded DH parameters
Sep 15 08:46:32 vorprod-srv-int imap[23329]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:46:32 vorprod-srv-int imap[23329]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:46:32 vorprod-srv-int imap[23329]: login: [10.182.0.19] mdm.user10@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:46:43 vorprod-srv-int imap[23328]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:46:43 vorprod-srv-int imap[23328]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:46:43 vorprod-srv-int imap[23328]: login: [10.182.0.19] mdm.user10@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:46:49 vorprod-srv-int imap[23330]: inittls: Loading hard-coded DH parameters
Sep 15 08:46:49 vorprod-srv-int imap[23330]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:46:49 vorprod-srv-int imap[23330]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:46:49 vorprod-srv-int imap[23330]: login: [10.182.0.19] mdm.user10@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:47:06 vorprod-srv-int imap[23143]: USAGE mdm.user10@vp2-domain.de user: 0.036994 sys: 0.067989
Sep 15 08:47:06 vorprod-srv-int imap[23145]: USAGE mdm.user10@vp2-domain.de user: 0.019996 sys: 0.019996
Sep 15 08:47:43 vorprod-srv-int imap[23328]: USAGE mdm.user10@vp2-domain.de user: 0.002999 sys: 0.002999
Sep 15 08:48:14 vorprod-srv-int imap[23319]: USAGE mdm.user01@vp2-domain.de user: 0.017997 sys: 0.017997
Sep 15 08:49:15 vorprod-srv-int imap[23339]: inittls: Loading hard-coded DH parameters
Sep 15 08:49:15 vorprod-srv-int imap[23339]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:49:15 vorprod-srv-int imap[23339]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:49:15 vorprod-srv-int imap[23339]: login: [10.182.0.19] mdm.user01@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:49:45 vorprod-srv-int imap[23341]: inittls: Loading hard-coded DH parameters
Sep 15 08:49:45 vorprod-srv-int imap[23341]: starttls: TLSv1 with cipher ECDHE-RSA-AES256-SHA (256/256 bits new) no authentication
Sep 15 08:49:45 vorprod-srv-int imap[23341]: client id: "name" "Roundcube/Kolab" "version" "1.1.4"
Sep 15 08:49:45 vorprod-srv-int imap[23341]: login: [10.182.0.19] mdm.user10@vp2-domain.de PLAIN+TLS User logged in SESSIONID=
Sep 15 08:49:45 vorprod-srv-int imap[23341]: USAGE mdm.user10@vp2-domain.de user: 0.007998 sys: 0.008998

We made some more tests today and find the following on folders for android:

Android

Kolab syncroton + androind = no folder support

Screenshot_2016-09-28-12-50-47.png (1×2 px, 98 KB)

MS Office365 + android = folder support

Screenshot_2016-09-28-12-51-48.png (1×2 px, 233 KB)

Screenshot_2016-09-28-12-51-12.png (1×2 px, 164 KB)

Screenshot_2016-09-28-12-50-57.png (1×2 px, 296 KB)

iPhone

Kolab syncroton + iPhone = folder support
MS Office365 + iPhone = folder support

So the question is, what do we need to do to get custom folders on android too?
It can't be the solution to consolidate all "sync-interval included" mail under inbox.
It can't be a solution to be able to create folders but loose them (they are created but not subsctibed) on refresh.

We tested this on mykolab the local Kolab installation and Office365:

iPhone

Device type iPhone
Protocol version 14.1
User agent Apple-iPhone7C2/1307.36
Friendly name iPhone 6
Operating system iOS 9.3.5 13G36
OS language de-DE

and
Android

Device type SAMSUNGSMP605
Protocol version 14.1
User agent Android-SAMSUNG-SM-P605/101.50101
Friendly name lt03ltexx
Operating system Android
OS language Deutsch

Are there any news concerning this ticket? Is there a solution for full folder support with Android? Thanks.

See T224.

This ticket has evolved in to T224, and T2055 and T2058 since. Your current entitlements also alleviate git.kolab.org from the support issues you may find yourself suffering from.

	F233917: Screenshot_2016-09-28-12-51-12.png
	Sep 28 2016, 4:02 PM

	F233926: Screenshot_2016-09-28-12-50-57.png
	Sep 28 2016, 4:02 PM

	F233911: Screenshot_2016-09-28-12-51-48.png
	Sep 28 2016, 4:02 PM

	F233932: Screenshot_2016-09-28-12-50-47.png
	Sep 28 2016, 4:02 PM

	F226783: EAS-Settings-mdm.user10_screenshot3.PNG
	Sep 15 2016, 2:20 PM

	F226779: EAS-Settings-mdm.user10_screenshot1.PNG
	Sep 15 2016, 2:20 PM

	F226781: EAS-Settings-mdm.user10_screenshot2.PNG
	Sep 15 2016, 2:20 PM

	F226785: EAS-Settings-mdm.user10_screenshot4.PNG
	Sep 15 2016, 2:20 PM

syncroton ActiveSync FolderSync problems on all our android devices and clientsClosed, ResolvedPublicActions

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syncroton ActiveSync FolderSync problems on all our android devices and clients
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