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Maniphest T7133

Unable to send mail via web interface after roundcube update
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Description

This is likely related to the recent roundcube updates but I never tried sending until read mail was fixed.

# dpkg -l roundcubemail
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name                                            Version                      Architecture                 Description
+++-===============================================-============================-============================-====================================================================================================
ii  roundcubemail                                   1:1.5.3-0~kolab2             all                          skinnable AJAX based webmail solution for IMAP servers

I thought I had carried all my old config options forward during the update but I am getting SMTP authentication errors when I try and send mail from the web interface.

From roundcube/errors.log

[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> PHP Error: STARTTLS failed (POST /webmail/QWxUhrcFcDdMwDOk/?_task=mail&_unlock=loading1672857351125&_framed=1&_action=send)
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> PHP Error: Invalid response code received from server (POST /webmail/QWxUhrcFcDdMwDOk/?_task=mail&_unlock=loading1672857351125&_framed=1&_action=send)
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> SMTP Error: Authentication failure: STARTTLS failed (Code: ) in /usr/share/roundcubemail/program/lib/Roundcube/rcube.php on line 1778 (POST /webmail/QWxUhrcFcDdMwDOk/?_task=mail&_unlock=loading1672857351125&_framed=1&_action=send)

and from roundcube/smtp.log:

[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Connecting to tls://mail.domain.tld:587...
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 220 mail.domain.tld ESMTP Postfix (Ubuntu)
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Send: EHLO mail.domain.tld
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-mail.domain.tld
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-PIPELINING
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-SIZE 52428800
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-VRFY
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-ETRN
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-STARTTLS
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-ENHANCEDSTATUSCODES
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-8BITMIME
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250-DSN
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 250 SMTPUTF8
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Send: STARTTLS
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv: 220 2.0.0 Ready to start TLS
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Send: QUIT
[04-Jan-2023 13:35:51 -0500]: <dgdf2s4d> Recv:��j

From config.inc.php:

$config['smtp_server'] = 'tls://%n';

// SMTP port. Use 25 for cleartext, 465 for Implicit TLS, or 587 for STARTTLS (default)
$config['smtp_port'] = 587;

// SMTP username (if required) if you use %u as the username Roundcube
// will use the current username for login
$config['smtp_user'] = '%u';

// SMTP password (if required) if you use %p as the password Roundcube
// will use the current user's password for login
$config['smtp_pass'] = '%p';

Sending email from an SMTP client (tried both K9 Mail and postfix relay) works fine.

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Event Timeline

emunson created this task.Jan 4 2023, 7:45 PM
emunson updated the task description. (Show Details)Jan 4 2023, 8:08 PM
emunson added a comment.Feb 22 2023, 5:26 PM

Any chance I can get someone to look at this, I believe I have fixed all the config files that are related and were changed by the update, not sure what I missed.

waadaa85 subscribed.Apr 10 2023, 9:07 PM
waadaa85 added a comment.Apr 10 2023, 9:11 PM

Hi emunson,

I hit a wall too with my debian 9 kolab installation after the last update. Now I'm giving a try with Debian 10.

Can you elaborate on which config files you'd fixed ? Mine failed with guam.

emunson added a comment.Apr 19 2023, 5:58 PM

Hi,

I honestly don't remember, I did the update in late December and have only been able to send mail from external clients (and that is my work around). This is fairly irritating because it shouldn't be that hard but I managed to screw something up.

machniak subscribed.Apr 19 2023, 6:38 PM

It might be caused by outdated Net_SMTP package in the system (or in Roundcube's /vendor folder). At least version 1.10.0 is required.

waadaa85 added a comment.Apr 19 2023, 7:10 PM

Hi emunson+machniak
I'll check this out. Just to be sure on what we are talking about, the net_SNMP package your are referring to : is it a php or a python3 package?
So much errors through pykolab on debian10 that I decided to revert to debian9 for the time being. Which doesn't work either with a recent debian9 "apt-get update" I've done...

thanks for the help

emunson added a comment.Apr 19 2023, 10:38 PM

I have the package php-net-smtp from the Ubuntu 18.04 repos which is version 1.8.0. I have tried updating to new Ubuntu versions but the last time I tried (in December) there were packaging problems. Is 18.04 still supported and if so, how can I get this newer library?

pasik subscribed.May 21 2023, 3:48 PM
emunson mentioned this in T7799: Web-based email transmission broken after recent roundcube update.Sep 5 2023, 8:33 PM
machniak lowered the priority of this task from Needs Triage to Normal.Sep 27 2023, 11:38 AM
machniak added a project: Kolab 16.
machniak added a comment.Sep 27 2023, 11:44 AM

Latest roundcubemail package on Ubuntu 18.04 is 1.5.4.7-1~kolab1_all.deb, which as far as I can see has Net_SMTP in version 1.10.1 built-in. So, all should be ok, but I don't have Ubuntu system to verify on.

sicherha closed this task as Resolved.Jan 3 2024, 10:15 PM
sicherha claimed this task.
sicherha subscribed.

Judging by the last comment, it looks like this has been fixed. Closing as Resolved; please reopen if I'm mistaken.

emunson reopened this task as Open.Jul 15 2024, 8:14 PM

I don't think this should be closed, the roundcube-1.5.7.4-1 package which contains the fix is not installable on Ubuntu 18.04 (it conflicts with roundcube-plugins-kolab) so this is an open issue for me.

emunson added a comment.Jul 15 2024, 8:27 PM

I managed to get the package updated but I still cannot send from the webmail interface, I see the same errors in roundcube/errors.log (with a new line number)

[15-Jul-2024 14:24:45 -0400]: <ka2vqi5j> PHP Error: STARTTLS failed (POST /webmail/hF3kdGo6e2kLGlvH/?_task=mail&_unlock=loading1721067885788&_framed=1&_action=send)
[15-Jul-2024 14:24:45 -0400]: <ka2vqi5j> PHP Error: Invalid response code received from server (POST /webmail/hF3kdGo6e2kLGlvH/?_task=mail&_unlock=loading1721067885788&_framed=1&_action=send)
[15-Jul-2024 14:24:45 -0400]: <ka2vqi5j> SMTP Error: Authentication failure: STARTTLS failed (Code: ) in /usr/share/roundcubemail/program/lib/Roundcube/rcube.php on line 1815 (POST /webmail/hF3kdGo6e2kLGlvH/?_task=mail&_unlock=loading1721067885788&_framed=1&_action=send)