Open Questions for User Research
For email users in an enterprise context
- How often do people use formatting in emails?
- With how many different organizations do they communicate?
- Do people use CC/BCC?
- How often do conversations branch out?
- How do people use threaded conversations?
- Do people often use reply just to get the addressees they want even to write a completely unrelated email?
- Do people know the exact subject of they email before they've started writing the content?
- How often do people check their emails?
- Do they feel that's too often / too rarely / just right?