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Opening attachment of email automatically happens in new tab
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Description

How to reproduce:
Open email with attachment, click on attachment in order to open it.

Actual results:
Attachment is automatically opened/shown in new tab.

Bildschirmfoto 2017-11-22 um 11.25.02.png (724×1 px, 96 KB)

Expected results:
User should be asked if attachment is supposed to be opened in new window or new tab or whether it should directly be saved/downloaded.

This could be implemented by adding an extra step where (by clicking on an attachment) a window pops up, offering the following 4 options (see screenshot for an idea):
Open in new window
Open in new tab
Open (with ... [program])
Save

Options 1 and 2 open the attachments in the email program (like it also happens now), option 3 opens the attachment with the corresponding program on the computer (e.g. Adobe Acrobat Reader, PowerPoint, Word etc.) and option 4 saves/downloads the attachment without opening it.

The main issue here ist to let the user select what he/she wants to do!

Bildschirmfoto 2017-11-24 um 13.39.40.png (347×457 px, 50 KB)

Details

Ticket Type
Task

Event Timeline

Welche Datei? Wo ? Screenshot bitte.

Die Datei "Einladung.pdf" nachdem man die E-Mail anklickt

Bildschirmfoto 2017-11-23 um 11.03.19.png (741×1 px, 81 KB)

Welche Optionen sollen angeboten werden?

Laura renamed this task from Datei ansehen /neuer Tab to Opening attachment of email automatically happens in new tab.Nov 24 2017, 1:27 PM
Laura updated the task description. (Show Details)
bohlender lowered the priority of this task from 40 to Low.Aug 12 2019, 10:00 AM
bohlender moved this task from Ready for Upstream to Backlog on the UX Seminar WS17 board.