Opening attachment of email automatically happens in new tab
Open, LowPublic


How to reproduce:
Open email with attachment, click on attachment in order to open it.

Actual results:
Attachment is automatically opened/shown in new tab.

Expected results:
User should be asked if attachment is supposed to be opened in new window or new tab or whether it should directly be saved/downloaded.

This could be implemented by adding an extra step where (by clicking on an attachment) a window pops up, offering the following 4 options (see screenshot for an idea):
Open in new window
Open in new tab
Open (with ... [program])

Options 1 and 2 open the attachments in the email program (like it also happens now), option 3 opens the attachment with the corresponding program on the computer (e.g. Adobe Acrobat Reader, PowerPoint, Word etc.) and option 4 saves/downloads the attachment without opening it.

The main issue here ist to let the user select what he/she wants to do!


Ticket Type

Event Timeline

Welche Datei? Wo ? Screenshot bitte.

Die Datei "Einladung.pdf" nachdem man die E-Mail anklickt

Welche Optionen sollen angeboten werden?

Laura renamed this task from Datei ansehen /neuer Tab to Opening attachment of email automatically happens in new tab.Nov 24 2017, 1:27 PM
Laura updated the task description. (Show Details)
Laura updated the task description. (Show Details)Nov 24 2017, 1:40 PM
Laura moved this task from Validation In Progress to Valid on the UX Seminar WS17 board.
pasik added a subscriber: pasik.Nov 25 2017, 2:47 PM
bohlender lowered the priority of this task from 40 to Low.